We carried out testing before we re-developed the website, and we felt that it would be best practice to carry out further testing to ensure that we are getting it right.
We had a session at Clarkston and Mearns Libraries, and around 15 members of the public participated in the sessions.
It was a really interesting two days and the feedback we got was invaluable. I think these sessions demonstrate how close you can become to the product that you are developing and sometimes you can’t see what really needs to change.
With the help of our users we have since made changes to the navigation headings, changed the name of pages to make them more user-friendly, improved page layouts and changed routes through to various pieces of information.